Returns & Exchanges

We want you to be fully satisfied with your Spy Ninjas gear, which is why we offer a 30-day return window for all unwashed and unworn fashion items. If your order isn't the perfect fit for your next mission, our simple exchange process makes it easy to get the right size.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original condition, with all tags attached and no signs of wear, within 30 days of delivery.

• 2.
  Request a Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 3.
  Pack and Ship

  Securely package your items and use the prepaid shipping label provided in the portal to drop off your package at any authorized UK courier location.

• 4.
  Receive Refund or Exchange

  Once our team inspects your return, we will process your full refund to the original payment method or ship out your requested exchange items within 5-7 business days.